Update Analytics

Update analytics answer one question: did the update help customers understand or act?

What Woes Tracks

Signal	What it tells you
Impressions	How often the update was shown in the widget Updates tab.
CTA clicks	Whether customers followed the linked docs, release note, or product page.
Related conversations	Whether customers still ask about the same topic after publication.
Related issues	Whether the update reduced or exposed follow-up support work.
Survey results	Whether customers report that the follow-up was useful.

Widget update metrics come from widget events. They are directional product support signals, not email-delivery receipts or Discord announcement metrics.

Review Workflow

Compare related conversation volume before and after the update.
Review customer replies for unresolved confusion.
Check whether linked docs or product context need another update.
Tag follow-up issues consistently.
Add findings to the product or support review.

Better Follow-Ups

If an update creates confusion, publish a smaller, clearer follow-up rather than a broader announcement. Focus on what customers need to do next.

Last modified on July 3, 2026