Woes Documentation

Woes is an API-native developer support platform. It brings live chat, email, Discord, operator inboxes, API documentation ingestion, authenticated API testing, and grounded AI support agents into one workspace. The core idea is simple: customers ask questions from any supported channel, and Woes answers from your actual API context. When the agent does not have enough evidence, it asks a focused question or hands the conversation to a human operator.

Set up Woes

Add API context, configure the widget, invite your team, and send your first supported conversation through Woes.

Build your API brain

Ingest OpenAPI, Postman, docs sites, Markdown, GraphQL, AsyncAPI, SOAP, gRPC, SDK examples, and GitHub repositories.

Run AI agents

Create multiple agents, attach different context, tune behavior, and route each agent with its own widget key.

Measure support quality

Track conversations, AI performance, workforce activity, SLA, surveys, live chat, sources, clients, and feedback.

Browse by Category

Support workflows

Run live chat, email, Discord, inbox triage, issues, assignment, and surveys.

Knowledge base

Build the API context layer agents use to answer from real docs, specs, and repositories.

Chat widget

Install, route, identify, and operate the Woes customer chat widget.

Account intelligence

Understand customers through clients, presence, custom fields, and support history.

Product intelligence

Turn conversations, issues, and gaps into product feedback and follow-up.

Developer

Find REST API, widget runtime, route map, key, and integration boundaries.

What Woes Helps You Do

Area	What you can do
Channels	Unify live chat, email, and Discord into one conversation model.
API context	Scan docs and source repositories into endpoint-level support context.
AI agents	Answer developer questions with citations, confidence thresholds, clarification, and handoff.
Operators	Triage conversations, take over AI-handled threads, create issues, add notes, use macros, and coordinate work.
Customers	Group conversations into client/account profiles and inspect customer context.
Analytics	Review operational metrics, agent quality, surveys, feedback, sources, and client activity.
Settings	Manage users, roles, channels, tags, statuses, macros, automations, keys, surveys, notifications, and install snippets.
Navigation	Use command search and keyboard shortcuts to jump between pages, issues, clients, contacts, sources, and commands.

Recommended First Path

Add API context

Start with Add API Context. A good first source is your OpenAPI file, public docs URL, Postman documenter URL, or a GitHub repository containing docs and SDK examples.

Configure your first agent

Open Agents, attach the source, and let Woes generate a context-aware operating brief.

Install the widget

Use the agent’s widget key in your install snippet. See Install the Widget.

Run support from the inbox

Monitor conversations in Inbox, take over when needed, and convert customer work into Issues.

Measure and improve

Use Analytics, Surveys, and message feedback to improve the agent and support process.

Work Faster

Use Keyboard Shortcuts and Command Search to open command search, jump to workspace pages, switch issue views, refresh workspace data, and copy workspace links.

Woes is designed around developer-support accuracy. The agent should never invent endpoints, auth rules, schemas, response shapes, or production behavior.

​Woes Documentation

Set up Woes

Build your API brain

Run AI agents

Measure support quality

​Browse by Category

Support workflows

Knowledge base

Chat widget

Account intelligence

Product intelligence

Developer

​What Woes Helps You Do

​Recommended First Path

​Work Faster

Woes Documentation

Browse by Category

What Woes Helps You Do

Recommended First Path

Work Faster