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Chat Widget Overview

The Woes chat widget brings grounded developer support into your product, documentation, or customer portal. It can route visitors to a workspace default agent or to a specific agent using an agent widget key.

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Widget Responsibilities

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Install Paths

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Key Decisions

  • Use a workspace widget key for one default support experience.
  • Use agent widget keys when each product, docs area, or customer segment needs different context.
  • Use verified identity before showing account-specific history.
  • Keep REST API keys out of browser code.
  • Test the widget from a private browser window after every install change.

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What Customers Experience

Customers can start a new conversation, continue an existing conversation, receive AI or human replies, see delivery states, and answer surveys when configured. If pre-chat questions are enabled, the form fills the new-chat pane before the first message so required routing details are collected without exposing the initial prompt behind it. Operators see the same conversation in Inbox with channel, customer, agent, and issue context.
Last modified on July 3, 2026