Create an Update
A good update is specific, useful, and tied to something customers need to know
while they are asking for support.
Required Content
Lifecycle
Publishing Checklist
- The widget Updates tab is enabled for the intended surface.
- The target agent/widget is correct.
- The audience matches the customer trust level.
- The update has no internal notes, customer-private data, or secrets.
- Links point to public or customer-safe destinations.
- Operators know how to answer follow-up questions in Inbox.
Updates are customer-visible. Do not use them for private incident notes,
unreleased commitments, credentials, or account-specific support details.
