Updates Overview
Updates are customer-facing product notes shown in the Woes support widget. They are useful when a product change, docs update, incident resolution, or feature release should be visible where customers already ask for help. Updates are managed from the Updates workspace surface. They are not bulk email, Discord announcements, or generic marketing broadcasts.What Updates Support
Good Update Use Cases
- A feature request has shipped.
- A known API issue has been resolved.
- Documentation or SDK examples were updated.
- Customers need a migration reminder.
- A workaround changed or is no longer required.
Before Publishing
- Confirm the linked docs or release note is current.
- Remove private customer data and internal notes.
- Decide whether anonymous visitors or only verified visitors should see it.
- Confirm the widget Updates tab is enabled for the intended surface.
- Preview the update in the widget context where customers will see it.