Users and Permissions
Users and Permissions help admins control who can read, reply, configure, and manage the workspace.Users
The Users page shows:- Member identity.
- Role.
- Status.
- Current viewing target where available.
- Links to jump to the item a user is viewing.
Permissions
Woes uses section-specific permissions. This keeps broad settings access from becoming a single all-or-nothing control.| Permission area | Examples |
|---|---|
| Inbox | Read conversations, reply, take over, manage customer interactions. |
| Automations | View or write automation rules. |
| Surveys | Configure CSAT and NPS surveys. |
| Widget | Configure widget install and behavior. |
| Keys | Manage API keys and widget key surfaces. |
| Data | Tags, statuses, custom fields, and priority labels. |
| Macros | Create, update, or delete macros. |
Current Viewing State
Woes can show what a user is currently viewing across conversations, issues, and supported platform areas. This helps admins coordinate live work and jump directly to the relevant item.Recommended Access
- Give Owners full setup and permission access.
- Give Admins channel, agent, automation, and workspace configuration access.
- Give Members inbox and issue workflow access.
- Give Viewers read-only access for audits or leadership visibility.