Notifications
Notifications keep operators aware of support work without overwhelming them.Notification Channels
| Channel | Purpose |
|---|---|
| In-app | Durable notification feed inside Woes. |
| Browser | Browser notifications for active operators. |
| Async updates that still deliver during quiet hours where configured. | |
| Push | Device push notifications where available. |
| Sound | Audible alert for high-attention events. |
Events
Common notification events include:- Assigned to you.
- New message.
- New conversation.
- Handoff required.
- Mention or note.
- SLA risk or breach.
Quiet Hours
Quiet hours can suppress intrusive channels while keeping durable in-app and email delivery available.Best Practices
- Keep sound notifications for high-signal events.
- Use browser or push notifications for active support shifts.
- Keep in-app notifications enabled for auditability.
- Review email notification behavior for on-call operators.