Email Integration
Email brings longer-form support conversations into the same Woes inbox as live chat, Discord, and Slack. It is useful for account follow-up, async developer support, and survey delivery.What Email Adds
- Inbound customer support threads.
- Operator replies from the Woes inbox.
- Email-delivered NPS or CSAT surveys.
- Customer and account context tied to conversation history.
Setup Path
- Review Email.
- Confirm domain and sender configuration.
- Send a test inbound email.
- Reply from Woes and confirm the customer receives it.
- Enable email surveys only after the support flow is working.