Email
Email support uses the same conversation model as live chat and Discord. Inbound email creates or updates conversations, and operators reply from Woes.
What Email Supports
- Verified sending domains.
- Default from name and local part.
- Reply-to and support mailbox settings.
- Inbound receiving through the Resend webhook.
- Operator replies from the shared inbox.
- Notification email delivery.
- CSAT and NPS survey emails.
Open Settings → Channels → Email
Review current domain state and email defaults.
Add a domain
Add the domain Woes should send from.
Verify DNS
Complete the DNS records shown in Woes and wait for the domain to become verified.
Set routing defaults
Configure the local part, sender name, reply-to, and support mailbox.
Send a test
Use a real verified-domain test email before relying on production support flows.
Inbound Email
Inbound email is received through the Resend webhook and written into the shared support_conversations and support_messages model with channel = email.
Survey Emails
Email surveys use signed score links. A customer clicks a score, Woes verifies the token, validates the score range for the survey type, and records the response.
See Surveys API and Survey Settings.
Email delivery depends on verified domain configuration and provider credentials in the application environment. Do not paste provider secrets into docs, macros, or customer replies.
