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Discord

Discord support routes server messages into Woes using the same conversation and message model as live chat and email.

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What Discord Adds

  • OAuth install flow for a Discord server.
  • Workspace-bound server installation.
  • Channel listing for text, announcement, and forum channels.
  • Inbound message forwarding to Woes.
  • Optional dedicated gateway worker for always-on Discord events.
  • Agent and operator handling from the same Inbox.

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Setup Flow

1

Open Settings → Channels → Discord

Start the Discord install flow.
2

Authorize the server

Complete the Discord OAuth install and choose the server.
3

Choose channels

Select the Discord channels Woes should listen to.
4

Run the gateway worker if required

Production Discord events require the gateway process described in the deployment notes.
5

Test a message

Send a message in the selected channel and confirm it appears in Inbox.

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Discord Conversations

Woes maps Discord messages to conversations using server and channel/thread context. Forum posts and threads can map to the same support conversation where supported.

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Operator Workflow

Operators handle Discord messages from Inbox just like other channels. They can take over from AI, reply, add notes, tag the conversation, or convert it into an issue.
Discord is a channel, not a separate product tree. Keep routing, tags, issues, notes, and analytics aligned with the shared Woes support model.