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Confluence Integration

Confluence logo Confluence is a live context integration for teams that keep support runbooks, implementation notes, release guidance, or internal troubleshooting pages in Atlassian Confluence. When you connect Confluence, Woes can import readable pages from selected spaces into the Context Library. Operators can inspect that source, and agents can use approved Confluence-backed context alongside API specs, docs sites, GitHub repositories, Notion pages, and pasted source content.

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At A Glance

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What It Does

The Confluence integration helps support teams make practical internal knowledge searchable in Woes:
  • Import selected Confluence spaces one at a time.
  • Convert readable pages into clean support context.
  • Preserve source links back to Confluence pages.
  • Show imported spaces as sources in the Context Library.
  • Let operators review source coverage before agents use it.

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What Gets Imported

Woes imports readable page content from the Confluence space you select. Good spaces include:
  • API support runbooks.
  • Setup and migration notes.
  • Known issue and troubleshooting pages.
  • Internal escalation guidance.
  • Release notes that explain customer-facing behavior.
Woes does not turn Confluence into a customer channel. It adds source material that can help operators and approved agents answer with better evidence.

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Setup

1

Open Integrations

In Woes, go to Workspace Settings -> Integrations.
2

Connect Confluence

Find Confluence and click Connect. You will be sent to Atlassian to approve access.
3

Choose a site

Select the Atlassian site that contains the spaces your support team uses.
4

Import a space

Return to Woes, open the Confluence integration, choose a space, and click Import selected space. Repeat this step for any additional spaces.
5

Review in Context

Open the Context Library to inspect imported pages, coverage, and source health.
6

Attach to agents

Attach the imported Confluence source only to agents that should answer from that material.

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Where It Appears In Woes

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Permissions And Access

Woes only lists Confluence spaces available to the authorized Atlassian connection. If a space does not appear, confirm the user who connected Confluence can access that space in Atlassian. Disconnecting Confluence stops new space listing and imports. Already imported Woes context sources remain in the Context Library until an admin deletes them.
Only import Confluence pages that are safe for your Woes support workspace to use as context. Do not import pages containing passwords, private customer secrets, access tokens, or content that agents should never retrieve.

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Maintaining Confluence Context

  • Re-import spaces after important runbook, release, or troubleshooting changes.
  • Keep pages focused and support-ready.
  • Remove outdated Confluence sources when they should no longer influence support workflows.
  • Attach Confluence sources only to agents that should use that internal material.

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Troubleshooting

Last modified on July 4, 2026