Product Intelligence
Product intelligence is the process of turning support activity into product signals: recurring bugs, confusing API areas, feature requests, integration blockers, and documentation gaps.Where Product Signals Come From
Recommended Loop
1
Capture the signal
Tag the conversation or create an issue when the work should be tracked.
2
Attach context
Include customer, account, source conversation, product area, and relevant links.
3
Group related work
Use tags, custom fields, and issue status categories to keep themes visible.
4
Review analytics
Look for trends by channel, source, survey result, and customer segment.
5
Close the loop
Update customers, improve docs, or rescan context when the product changes.