Customer Presence
Customer presence helps operators understand where a customer was recently active when a conversation or issue is created. It is most useful for live chat and portal workflows where the customer is currently looking at a product page, docs page, or setup flow.What Presence Can Show
- Recent page activity from a page with the Woes widget installed.
- Last known customer context for a conversation.
- Product or docs area where the customer may need help.
- Activity freshness so stale pages are not treated as live context.
Privacy Boundary
Presence should help operators understand support context, not track unrelated customer behavior. Woes stores customer-safe widget activity and avoids exposing raw secrets, private tokens, or general browser data.How To Use It
- Install the widget on product or docs pages where support is available.
- Identify signed-in users when appropriate.
- Open the client or conversation record in Woes.
- Use recent activity as context before replying.
- Do not rely on stale presence as proof of current customer intent.