Route Reference
This page is a high-level route map. It is not a complete public API contract.
Workspace Routes
| Route family | Purpose |
|---|
/api/account/settings | Load and save workspace settings. |
/api/account/api-keys | Create, list, and revoke reserved workspace API keys. |
/api/account/csat | Compatibility analytics route returning typed survey responses. |
/api/account/surveys/email | Send enabled email surveys. |
/api/account/widget-analytics | Load widget event analytics. |
/api/support-agent/runs | Load support-agent run analytics. |
/api/support-agents | Manage workspace agents. |
/api/support-agents/[id]/learn | Run context learning for an agent. |
/api/api-sources | Manage API context sources. |
/api/clients | Load aggregated client records. |
/api/client-portal/issues | Customer-safe portal issue list and creation for valid portal sessions. |
/api/client-portal/issues/[issueId] | Customer-safe portal issue detail and messages for valid portal sessions. |
/api/issues | Manage support issues. |
/api/notes | Manage internal notes. |
Public Routes
| Route family | Purpose |
|---|
/api/widget/messages | Customer widget conversation flow. |
/api/widget/events | Widget event tracking. |
/api/widget/presence | Customer presence heartbeat. |
/api/widget/csat | Widget survey responses. |
/api/surveys/email-response | Signed email survey response capture. |
/api/email/inbound/resend | Inbound email webhook. |
/api/discord/events | Discord event handling. |
Routes listed here may require authentication, workspace permissions, signed tokens, provider webhooks, or public widget keys depending on the route family.
