Definitions
The Definitions API helps external tools stay aligned with workspace taxonomy: managed tags, issue statuses, priorities, and customer custom fields. Definitions are read-only through the REST API. Create and edit them in Woes Settings so permissions, validation, and usage counts stay consistent.Tags
id, name, scope, color, and description.
Statuses
Priorities
Custom Fields
id, label, type,
enabled, fillMode, description, and any select options.
The API returns definitions only. It does not return customer field values
stored on individual conversations or accounts.
Required Scope
Every Definitions endpoint requiresdefinitions:read.