Planned resources
| Resource | Purpose |
|---|---|
| Lab runs | Test questions and outputs used before customer launch. |
| Agent drafts | Suggested responses before operator approval. |
| Agent responses | Customer-facing answers generated by the agent. |
| Citations | Source evidence used to support an answer. |
| Confidence signals | Indicators that a question was answerable or needed handoff. |
| Clarification requests | Questions the agent asks before answering. |
| Handoff events | Moments when automation stops and an operator should take over. |
| Verification summaries | Safe summaries of live API checks. |
Common use cases
Quality review
Track answer quality, citation coverage, and low-confidence themes.
Escalation workflow
Route handoff events into internal support or engineering processes.
Source improvement
Find questions where missing docs caused clarification or handoff.
Operator tooling
Connect drafts and citations to custom review experiences.
Safety expectations
Agent APIs should:- Avoid hidden prompts.
- Avoid provider routing internals.
- Redact secrets before returning or logging data.
- Prefer citations and confidence signals over unsupported answers.
- Preserve operator/customer boundaries.
- Hand off when context is missing or unsafe.