> ## Documentation Index
> Fetch the complete documentation index at: https://docs.woes.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Surveys

> Configure CSAT and NPS surveys for live chat, in-app, and email feedback.

# Surveys

Surveys collect customer feedback after support interactions. Woes supports both CSAT and NPS.

## Survey Types

| Type | Score range | Use it for                                        |
| ---- | ----------- | ------------------------------------------------- |
| CSAT | 1 to 5      | Satisfaction with a specific support interaction. |
| NPS  | 0 to 10     | Likelihood to recommend the support experience.   |

## Channels

| Channel   | Behavior                                                  |
| --------- | --------------------------------------------------------- |
| Live chat | Renders in the widget after a supported resolution event. |
| In-app    | Uses the same widget-style prompt where configured.       |
| Email     | Sends signed one-click score links to the customer.       |

## Create a Survey

<Steps>
  <Step title="Open Settings → Surveys">
    Start from a template or create a new survey.
  </Step>

  <Step title="Choose survey type">
    Select CSAT or NPS.
  </Step>

  <Step title="Choose channel">
    Select live chat, in-app, or email.
  </Step>

  <Step title="Write the prompt">
    Configure the rating question, optional follow-up prompt, and thank-you message.
  </Step>

  <Step title="Choose timing">
    Configure when the survey should be shown or sent.
  </Step>
</Steps>

## Email NPS

Email NPS surveys send signed links for scores 0 through 10. When a customer clicks a link, Woes verifies the token, validates the score, and records the response.

## Analytics

Survey responses appear in **Analytics → Surveys**. The dashboard combines CSAT and NPS while preserving the correct score ranges and summaries.

<Tip>
  Use CSAT for per-ticket satisfaction and NPS when you want a broader view of customer sentiment.
</Tip>