> ## Documentation Index
> Fetch the complete documentation index at: https://docs.woes.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Configure in-app, browser, email, push, and sound notifications for support events.

# Notifications

Notifications keep operators aware of support work without overwhelming them.

## Notification Channels

| Channel | Purpose                                                               |
| ------- | --------------------------------------------------------------------- |
| In-app  | Durable notification feed inside Woes.                                |
| Browser | Browser notifications for active operators.                           |
| Email   | Async updates that still deliver during quiet hours where configured. |
| Push    | Device push notifications where available.                            |
| Sound   | Audible alert for high-attention events.                              |

## Events

Common notification events include:

* Assigned to you.
* New message.
* New conversation.
* Handoff required.
* Mention or note.
* SLA risk or breach.

## Quiet Hours

Quiet hours can suppress intrusive channels while keeping durable in-app and email delivery available.

## Best Practices

* Keep sound notifications for high-signal events.
* Use browser or push notifications for active support shifts.
* Keep in-app notifications enabled for auditability.
* Review email notification behavior for on-call operators.