> ## Documentation Index
> Fetch the complete documentation index at: https://docs.woes.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Data, Tags, Statuses, and Macros

> Configure custom fields, managed tags, status labels, priorities, and operator macros.

# Data, Tags, Statuses, and Macros

Woes gives teams configurable data tools for organizing support work and replying consistently.

## Custom Fields

Custom fields define structured customer context. Supported field types include:

* Text.
* Number.
* Decimal.
* Select.
* Multi-select.
* Boolean.
* Date.
* URL.

Values can be entered manually or suggested by AI. Manual values are not overwritten by AI suggestions.

## Managed Tags

Tags are lightweight labels with name, scope, color, and optional description.

Use tags for:

* Issue grouping.
* Account labels.
* Workflow routing.
* Automation conditions.
* Quick visual scanning.

## Statuses and Priorities

Statuses and priority labels determine how operators see lifecycle state in Inbox and Issues.

Keep status labels operational and easy to scan. Avoid creating too many near-duplicate states.

## Macros

Macros are reusable operator replies and optional ticket actions.

Macros can:

* Insert reply text.
* Apply tags.
* Set conversation status.
* Record usage for analytics.

Macro usage appears in the Workforce analytics dashboard.

<Tip>
  Use macros for repeatable operator language, not for hiding product uncertainty. If the same answer is needed often, also add it to API context.
</Tip>