> ## Documentation Index
> Fetch the complete documentation index at: https://docs.woes.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Survey Performance

> Use CSAT and NPS survey results to understand customer support quality.

# Survey Performance

Survey performance connects customer sentiment to the support workflow. Woes
supports CSAT and NPS-style survey definitions across configured channels,
including live chat and email flows where enabled.

## What To Review

| View    | Question it answers                                                |
| ------- | ------------------------------------------------------------------ |
| CSAT    | Did the support interaction solve the customer's problem?          |
| NPS     | How likely is the customer to recommend the product or experience? |
| Channel | Are customers happier in chat, email, Discord, or portal flows?    |
| Agent   | Are AI-assisted answers improving or hurting sentiment?            |
| Timing  | Are surveys being sent at the right moment?                        |

## Improvement Workflow

1. Review survey results in [Analytics](/platform/analytics).
2. Read low-score comments and connect them to conversations or issues.
3. Identify whether the problem is product, docs, routing, or response quality.
4. Update sources, agent behavior, or operator workflow.
5. Watch the next survey window for improvement.

## Related Pages

* [Surveys](/settings/surveys)
* [Analytics](/platform/analytics)
* [Agent Quality Loop](/agents/quality-loop)