> ## Documentation Index
> Fetch the complete documentation index at: https://docs.woes.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

> Common Woes terms used across the product and documentation.

# Glossary

| Term             | Meaning                                                                         |
| ---------------- | ------------------------------------------------------------------------------- |
| Agent            | AI support participant that answers from attached workspace context.            |
| API context      | Source material Woes uses for grounded answers.                                 |
| Channel          | Live chat, email, or Discord as a source of customer conversations.             |
| Conversation     | Shared thread model for customer messages and replies.                          |
| CSAT             | Customer satisfaction survey scored 1 to 5.                                     |
| NPS              | Promoter survey scored 0 to 10.                                                 |
| Issue            | Durable support work item, standalone or linked to a conversation.              |
| Source           | Documentation, spec, repository, schema, or examples ingested into Woes.        |
| Widget key       | Public identifier used by the live chat widget.                                 |
| API key          | Reserved `woesk_` workspace secret for future public API routes.                |
| Takeover         | Operator action that moves an AI-handled conversation to human reply.           |
| Context learning | Agent tuning pass that creates a learned operating brief from attached sources. |
| Macro            | Reusable operator reply and optional ticket action.                             |
| Automation       | Workflow rule with kickoff events, conditions, delays, and actions.             |
| Internal note    | Operator-only note attached to a conversation or issue.                         |