> ## Documentation Index
> Fetch the complete documentation index at: https://docs.woes.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Product Intelligence

> Turn support conversations and issues into product insight.

# Product Intelligence

Product intelligence is the process of turning support activity into product
signals: recurring bugs, confusing API areas, feature requests, integration
blockers, and documentation gaps.

## Where Product Signals Come From

| Signal                      | Source                                                    |
| --------------------------- | --------------------------------------------------------- |
| Repeated customer questions | Inbox conversations and AI handoffs.                      |
| Bugs and blockers           | Issues created from conversations.                        |
| Feature requests            | Tagged issues and customer feedback.                      |
| Docs gaps                   | Low-confidence answers and repeated clarifying questions. |
| Account impact              | Client profiles and account-level issue history.          |

## Recommended Loop

<Steps>
  <Step title="Capture the signal">
    Tag the conversation or create an issue when the work should be tracked.
  </Step>

  <Step title="Attach context">
    Include customer, account, source conversation, product area, and relevant links.
  </Step>

  <Step title="Group related work">
    Use tags, custom fields, and issue status categories to keep themes visible.
  </Step>

  <Step title="Review analytics">
    Look for trends by channel, source, survey result, and customer segment.
  </Step>

  <Step title="Close the loop">
    Update customers, improve docs, or rescan context when the product changes.
  </Step>
</Steps>

## Related Pages

* [Issues](/platform/issues)
* [Feature Requests](/product-intelligence/feature-requests)
* [Closing the Loop](/product-intelligence/closing-loop)
* [Knowledge Base Gaps](/knowledge-base/gaps)