> ## Documentation Index
> Fetch the complete documentation index at: https://docs.woes.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Understand Woes analytics dashboards, dashboard-specific filters, Ask AI, drilldowns, and survey reporting.

# Analytics

Analytics helps support leaders understand support volume, AI quality, workforce activity, SLA health, surveys, live chat engagement, sources, clients, and feedback.

## Dashboards

| Dashboard | What it shows                                                                                      | Filters                                  |
| --------- | -------------------------------------------------------------------------------------------------- | ---------------------------------------- |
| General   | Volume, clients, channels, response speed, and operational overview.                               | Time, channel, status, customer/account. |
| AI Agent  | Agent runs, answer rate, skip reasons, confidence, latency, feedback, and named-agent performance. | Time, named agent.                       |
| Workforce | Operator workload, assignees, macros, and handle-time readouts.                                    | Time, status, customer/account.          |
| SLA       | First response, next response, resolution, and breach risk.                                        | Time, channel, status, customer/account. |
| Surveys   | CSAT and NPS responses, trends, and distribution charts.                                           | Time, channel, customer/account.         |
| Live chat | Widget impressions, opens, closes, and engagement.                                                 | Time.                                    |

Hidden filters do not affect the active dashboard.

## Time Ranges

Analytics opens in **Real time**, which means today from local midnight to now. Other ranges include Last 7 days, Last 30 days, Last 90 days, All time, and Custom.

## Ask AI

Ask AI answers questions from the currently loaded analytics data. It can reference:

* Filtered conversations.
* Message previews and loaded message bodies.
* Support-agent runs.
* SLA rows.
* CSAT and NPS survey responses.
* Macro usage.
* Client rows.
* API source readiness.

Answers include citations that open the underlying drilldown rows.

## Print and Drilldown

* **Print** opens a report-friendly export view with summary and detail tables.
* **Drilldown** opens the rows behind the current dashboard.
* Chart cards can expose fullscreen and CSV-style detail views where supported.

## Surveys in Analytics

The Surveys dashboard combines:

* CSAT, scored from 1 to 5.
* NPS, scored from 0 to 10.
* Survey type, channel, customer, score, comment, survey name, and date.

See [Surveys](/settings/surveys) for configuration.