> ## Documentation Index
> Fetch the complete documentation index at: https://docs.woes.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Connect email to Woes so inbound messages, outbound replies, notifications, and survey emails share the support workspace.

# Email

Email support uses the same conversation model as live chat and Discord. Inbound email creates or updates conversations, and operators reply from Woes.

## What Email Supports

* Verified sending domains.
* Default from name and local part.
* Reply-to and support mailbox settings.
* Inbound receiving through the Resend webhook.
* Operator replies from the shared inbox.
* Notification email delivery.
* CSAT and NPS survey emails.

## Configure Email

<Steps>
  <Step title="Open Settings → Channels → Email">
    Review current domain state and email defaults.
  </Step>

  <Step title="Add a domain">
    Add the domain Woes should send from.
  </Step>

  <Step title="Verify DNS">
    Complete the DNS records shown in Woes and wait for the domain to become verified.
  </Step>

  <Step title="Set routing defaults">
    Configure the local part, sender name, reply-to, and support mailbox.
  </Step>

  <Step title="Send a test">
    Use a real verified-domain test email before relying on production support flows.
  </Step>
</Steps>

## Inbound Email

Inbound email is received through the Resend webhook and written into the shared `support_conversations` and `support_messages` model with `channel = email`.

## Survey Emails

Email surveys use signed score links. A customer clicks a score, Woes verifies the token, validates the score range for the survey type, and records the response.

See [Surveys API](/api/surveys) and [Survey Settings](/settings/surveys).

<Warning>
  Email delivery depends on verified domain configuration and provider credentials in the application environment. Do not paste provider secrets into docs, macros, or customer replies.
</Warning>