> ## Documentation Index
> Fetch the complete documentation index at: https://docs.woes.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Discord

> Connect Discord so community support messages become Woes conversations.

# Discord

Discord support routes server messages into Woes using the same conversation and message model as live chat and email.

## What Discord Adds

* OAuth install flow for a Discord server.
* Workspace-bound server installation.
* Channel listing for text, announcement, and forum channels.
* Inbound message forwarding to Woes.
* Optional dedicated gateway worker for always-on Discord events.
* Agent and operator handling from the same Inbox.

## Setup Flow

<Steps>
  <Step title="Open Settings → Channels → Discord">
    Start the Discord install flow.
  </Step>

  <Step title="Authorize the server">
    Complete the Discord OAuth install and choose the server.
  </Step>

  <Step title="Choose channels">
    Select the Discord channels Woes should listen to.
  </Step>

  <Step title="Run the gateway worker if required">
    Production Discord events require the gateway process described in the deployment notes.
  </Step>

  <Step title="Test a message">
    Send a message in the selected channel and confirm it appears in Inbox.
  </Step>
</Steps>

## Discord Conversations

Woes maps Discord messages to conversations using server and channel/thread context. Forum posts and threads can map to the same support conversation where supported.

## Operator Workflow

Operators handle Discord messages from Inbox just like other channels. They can take over from AI, reply, add notes, tag the conversation, or convert it into an issue.

<Note>
  Discord is a channel, not a separate product tree. Keep routing, tags, issues, notes, and analytics aligned with the shared Woes support model.
</Note>